Take a look at how your organisation promotes itself and the people your work with. Review your posters, leaflets, website, images and other advertising. Ask yourself and each other:
- How much positive vs negative language is there?
- What would those who access your service change or add?
- If those who use your service had a section of wall or a noticeboard, what would they put on it?
- Is there anything positive people wish they had known about the service in a referral leaflet?
- Do staff make enough statements that promote people’s positives?